Guides and Whitepapers

Download Nextiva Streaming Hold Music Setup Guide. Describes in detail how to stream live, legal hold music, including popular hit music by your favorite artists, on Nextiva.

Company Capability Statement; DUNS, CAGE, PSC, Certifications, Competencies, Differentiators, Performance, Contacts.

How the COVID pandemic changed the modern contact center, and how the new Enterprise Music On Hold™ solution from Easy On Hold® is helping to improve customer satisfaction as part of a complete contact center platform design.

Brandi Music has 75+ licensed channels of music by popular artists, and sounds great through Alexa enabled speakers. Here's how it works.

Learn how Easy On Hold's cloud-based appliance, Streaming Queue Music™ provides hold music and message streams in the Broadsoft platform.

Learn how audio streams in the Genesys Engage queue are easily managed for the best experience throughout the stages of the customer journey.

Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction.

This publication is a quick one-page comparison between Easy On Hold and other providers. Features, advantages, benefits are discussed.

Brandi Music introduces THE FEAR FREE CERTIFIED PET CARE CHANNEL, a research-based music service that streams music that can help calm pets. This document contains information for veterinarians, kennels, animal hospitals, and all pet services businesses. Learn how the Pet Care Music Service from Brandi Music and Easy On Hold may be the answer to a better experience for animals and customers alike.

Research on using hold time in the contact center. Discussion of how to take advantage of the opportunity to build brand loyalty, even when that customer is waiting to speak to an available representative

Download the manual:https://easyonhold.com/knowledgebase/V-Tech-18445-18447.pdf The VTech CM18445/AM18447 is a 4-Line Small Business System Main Console (CM18445-Silver or AM18447-Black), that works with...

Certain types of music can influence the habits of shoppers in your store. In this report, the founder of Brandi Music, a licensed background music service for businesses, shares ideas for choosing the right garden center music.

The Easy On Hold Streaming Queue Music solution pairs well with Avaya’s powerful Aura Media Server to deliver easily-managed, unique...

At the start of 2023, Easy On Hold® analyzed more than 20 published surveys, crunched the latest statistics and compiled best practices from customer experience experts. They tell a compelling story: Companies that remove friction from customer touchpoints and have real conversations will win in 2023.

December 2023: Avaya releases Avaya Aura Media Server 10.2. Release notes here.