The Easy On Hold Streaming Queue Music solution pairs well with Avaya’s powerful Aura Media Server to deliver easily-managed, unique customer experiences.
As an Avaya DevConnect Technology Partner, Easy On Hold Streaming Queue Music has completed thorough testing for Media Server 8.0 and 10.1. Download the Application Notes from the Avaya Solution & Interoperability Test Lab.
Download: Application Notes for Easy On Hold® Streaming Queue Music™ with Avaya Aura® Media Server 8.0 and Avaya Aura® Communication Manager 8.1 – Issue 1.0.
Download: Application Notes for Easy On Hold® Streaming Queue Music™ with Avaya Aura® Media Server 10.1 and Avaya Aura® Communication Manager 10.1 – Issue 1.0.
Document: Brief Introduction to Streaming Easy On Hold Queue and Hold Music and custom content in Avaya Aura Media Server
Document: Easy On Hold Resource (Whitepaper) on Queue and Hold Music and custom content in Avaya Aura Media Server
Music streaming configuration
Avaya Aura® MS supports continuous streaming of pre-transcoded audio. The media server supports the following types of music providers for streaming audio:
• Real Simple Syndication (RSS) provider
• HTTP/MP3 provider
• HTTP Live Streaming (HLS) provider
The media server supports up to 64 music streams across all of the supported providers. Each provider implements a streaming protocol or playlist scheme for music playback. Provisioning a stream on the media server requires that you configure a provider with details about the source of the music. Configuration examples include providing URLs to RSS or HLS streaming radio servers on the internet.