The Easy On Hold Streaming Queue Music solution pairs well with Avaya’s powerful Aura Media Server to deliver easily-managed, unique customer experiences.
Document: Brief Introduction to Streaming Easy On Hold Queue and Hold Music and custom content in Avaya Aura Media Server
Document: Easy On Hold Resource (Whitepaper) on Queue and Hold Music and custom content in Avaya Aura Media Server
Music streaming configuration
Avaya Aura® MS supports continuous streaming of pre-transcoded audio. The media server supports the following types of music providers for streaming audio:
• Real Simple Syndication (RSS) provider
• HTTP/MP3 provider
• HTTP Live Streaming (HLS) provider
The media server supports up to 64 music streams across all of the supported providers. Each provider implements a streaming protocol or playlist scheme for music playback. Provisioning a stream on the media server requires that you configure a provider with details about the source of the music. Configuration examples include providing URLs to RSS or HLS streaming radio servers on the internet.