Easy on Hold Knowledgebase

Help Topics

• Background Music In Your Business

  Articles provide tips and ideas for using background music in your business. How to choose a sound system and find the right music channels.
• Getting Started

  Articles about getting started with music on hold and messages on hold. Topics include setting up music on hold and messages on hold, choosing a music and messages on hold provider, best practices and tips on creating effective caller experiences.
• Guides and Whitepapers

  White papers, guides, articles, instructions, and official documentation.
• Hold Music Licensing for Business

  Articles that educate on the topic of music licensing for phone platforms. Music licensing continues to be a very serious topic. To avoid fines and liabilities, learn about the kinds of music that can be played on your phones.
• Integrations for Phone Platforms

  Information about messages and music on hold integrations. We help with all phone systems and platforms, such as Genesys, Cisco, Avaya, Ring Central, 3CX, Five-9, Asterisk, FreeSWITCH, Broadsoft, and more.
• Legacy Support

  In this category we will archive documentation on legacy music on hold devices.
• News Releases

  News releases; media publications, Easy On Hold and Brandi Music.
• Streaming Hold Music

  What is streaming hold music and messaging? It is live streaming audio with content created exclusively for your business callers to hear while they wait on hold. Live streaming messages on hold allow automatic scheduling, instant changes, priority message rotation, and many more features.
• Tutorials

  Step by step tutorials and instructions on using music on hold, messages on hold, Easy On Hold interfaces and other tools for creating amazing caller experiences.