Documentation

Learn how audio streams in the Genesys Engage queue are easily managed for the best experience throughout the stages of the customer journey.

Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction.

This publication is a quick one-page comparison between Easy On Hold and other providers. Features, advantages, benefits are discussed.

Brandi Music introduces THE FEAR FREE CERTIFIED PET CARE CHANNEL, a research-based music service that streams music that can help calm pets. This document contains information for veterinarians, kennels, animal hospitals, and all pet services businesses. Learn how the Pet Care Music Service from Brandi Music and Easy On Hold may be the answer to a better experience for animals and customers alike.

Research on using hold time in the contact center. Discussion of how to take advantage of the opportunity to build brand loyalty, even when that customer is waiting to speak to an available representative