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Easy On Hold Capability Statement

Company Overview

Established in 1997, Easy on Hold (EOH) is a Michigan
company providing custom telephone and contact center
greetings and on hold messaging services for businesses
globally. EOH has a full team of voice talent, writers, and
producers to create custom audio for each client. Our
proprietary technology allows us to integrate with Cisco,
Avaya, Genesys, Nextiva and similar call center platforms.

We also provide licensed music for overhead (background)
environments such as restaurants, colleges, waiting rooms,
hospitals, lobbies and retail stores. A team of curators
oversee 70+ channels.


Customers use their own dynamic dashboard, Content
Control Center, to manage their audio, create start and stop
dates for messaging, change messages and music in real
time, create emergency messages ready to play, shuffled
topics and more.

Company Data

DUNS# 962909040

CAGE# 57QN2,

NAICS — Primary 541613; 512230, 512240, 517312, 517919, 518210, 519130, 519190, 541511, 541611, 541613, 541618, 541810, 541820, 541830, 541860,541870, 541890, 541910, 541990, 561110,5615421, 561920, 711510.

PSC: L077, D303, D307, D301, R426, D309
D306, D321, D399, D312, D304, D316
5836, 5835, 999.

Core Competencies

• On Hold Music & Messages
• Telephone Greetings & Prompts
• Background (Overhead) Music for Environments
• Customer Dashboard for Private Control and Access
• Certified through Cisco and Genesys

Differentiators

• IT and Telecom Experts
• Full-service Streaming Solutions
• Cisco Solutions Partner
• Genesys Technology Partner
• Fully Licensed Music Library
• Team of Voice Talent, Writers, Producers
• Foreign Voices and Translations

Past Performance

• Defense Finance and Accounting Service
• LA County ISD
• City of Georgetown
• City of Kinston
• City Of Westminster

Certifications/Licenses

EDWOSB

CISCO SOLUTIONS PARTNER

GENESYS APPFOUNDRY PARTNER

CERTIFIED WBENC

CERTIFIED SBA WOSB

BBB ACCREDITED

BBB A+ RATED

LICENSED MUSIC AGREEMENTS: ASCAP, BMI, SESAC, GLOBAL MUSIC RIGHTS, SOCAN

ALEXA SUPPORTED INTEGRATION

Updated on July 27, 2022

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