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Genesys Engage Streaming Queue Music

An investment in customer service.

Unlike static IVR/queue voice files, audio streams in the hold queue are easily managed by marketing teams, taking into account caller profiles and various stages in the customer journey. To bring in live-streaming content, Easy On Hold® has developed STREAMING QUEUE MUSIC™, a scalable, end-to-end customized solution that works with Genesys Engage.

music on hold by Easy On Hold
Updated on October 27, 2022

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