In the quest for improved customer satisfaction, contact center managers are leaving no stone unturned, including the hold music.
Easy On Hold®, a technology and content provider in Michigan is helping contact centers integrate streaming audio to satisfy callers while they experience dreaded “hold time”. The company has generated efficiencies in connecting callers to audio experiences that had been impossible until now, due to a lack of robust MOH options in contact center communications platforms. In this article, we will name the platforms that have adopted the streaming MOH concept, and give examples of how contact centers are improving caller satisfaction with streaming MOH.