As the provider of caller experience technology and content for many of America’s best-known brands, Easy On Hold® has developed strategies to transform your busiest customer touchpoints into sources of satisfaction. Our streaming hold music innovations ensure high-value customer interactions every moment of every day.
Why Streaming Hold Music?
Easy On Hold has released a solution brief that describes the benefits of streaming music over other options.
- Legal and licensed content
- Proven technology/implementation
- On-brand music choices
- Flexible, changing content
- Engaging content
- Targeted to caller groups
Download our Streaming Success document.
Who is using streaming music instead of audio files?
EMOH (Enterprise Music On Hold) solutions have also been developed for larger businesses and contact centers.
A recent call from a large contact center integrator described a customer using a two-and-one-half-minute audio file for hold times that could be up to three hours long. Imagine hearing the same audio file 72 times while waiting for an agent!
The streaming solution will allow a flow of continuously changing music, breaking the monotony and improving caller outcomes.
Small to medium businesses using phone platforms with streaming capability also use the Easy On Hold streaming solution. The stream eliminates the need to change audio files manually, which is a big help for busy small business owners.
It’s Better For Business
The streaming music service from Easy On Hold keeps your messaging and music fresh by automating updates and scheduling content throughout the day. Now, you can play special music mixes that eliminate the tedious repetition that irritates callers.