Easy On Hold®, a MOH technology and content developer in Michigan,
created live streaming music on hold in 2013 to satisfy the demand to
replace default music with an easily-managed audio content stream.
Multiple streaming formats would be needed to integrate across multiple
The EOH streaming appliance, Streaming Queue Music™ (SQM)
transcodes streams of audio into various formats, and is in use on a
variety of platforms. The SQM solution is capable of providing MOH
streams (from the cloud or as an on-premise appliance) to a registered
This document will address the use of SQM in a Mitel hosted environment
using MiVoice Border Gateway.