We’re excited to announce a new software release for the 2CBAS (2-Channel Business Audio System), designed to improve audio streaming reliability and make system diagnostics easier and more powerful than ever. This update includes two major focus areas: Robustness Enhancements and Convenience & Troubleshooting Tools.
🚀 Robustness & Streaming Reliability
✅ Smarter Connectivity Recovery
The updated player application now includes more resilient network retry logic. If the device experiences poor network conditions, it will automatically attempt intelligent reconnections to keep the stream alive and minimize downtime.
🎚️ Seamless Cross-Fade from Backup to Stream
When switching from backup audio to a recovered live stream, the 2CBAS now performs a smooth cross-fade, eliminating abrupt audio transitions and improving the listener experience.
🔁 Enhanced Random Playback of Backup Files
During backup audio mode, the device now plays locally stored files with improved randomization, preventing repetition and ensuring variety.
🌐 Remote Backup Audio Updates
Backup audio content for Streaming Music For Business and OnHold stream types can now be updated remotely. This enables easier content management and ensures branding consistency.
📶 Improved Network Speed Test
On connecting to the stream, the device now performs a more accurate bandwidth test to determine network strength and optimize playback reliability.
🛠️ Convenience & Troubleshooting Improvements
⚡ Faster Boot-Up
The device now starts up more quickly after power cycles or restarts, reducing downtime and improving readiness.
📦 Updated Kernel and Operating System
This release includes updates to the system kernel and OS, bringing enhanced security, compatibility, and long-term system stability.
📊 Improved Diagnostics & Logging
The device now collects more granular log data, making it easier to identify issues and respond more quickly to technical problems.
📡 Expanded Check-In Report Data
Every 15 minutes (by default), the 2CBAS checks in with Easy On Hold servers. These reports now include additional diagnostic details for better monitoring.
⏱️ Configurable Check-In Intervals
Administrators can now change how often the device checks in—ideal for high-activity environments or when debugging is needed.
🐞 Configurable Debug Log Options
Support teams can enable more detailed logging on demand, allowing them to capture deeper technical insights when troubleshooting.
📁 Upload Multiple Logs
The device now supports multi-log uploads, allowing for faster issue resolution with fewer support interactions.
📌 Summary
This software update improves performance, strengthens resilience, and gives your technical team more control and insight into device behavior. Whether you’re managing a single location or a network of streaming endpoints, this release brings real-world value.
Need help applying the update? Contact our team at [email protected].