When you choose Easy On Hold, you’re choosing to leave behind uninspiring, generic music in favor of a customized sound experience. But what does “better music” sound like? That’s subjective, which is why we offer a convenient online music voting tool to help your team choose the best tracks before they go live on your phone system.
What Is the Music Voting System?
Our online music voting platform lets your team preview and evaluate music tracks selected specifically for your business. This allows you to collaborate on the music selection process and ensures the final playlist reflects your brand and your team’s preferences.
Step 1: Tell Us What You Want to Hear
The process starts with your input. You’ll tell your Easy On Hold Solutions Consultant about your desired
- Genre (e.g., jazz, acoustic, electronic)
- Tempo (slow, medium, fast)
- Instrumentation (guitar, piano, vocals, etc.)
- Overall Feel (e.g., upbeat, relaxing, sophisticated)
Need some inspiration? Visit our Music Tracks Library to explore instrumental styles often used for professional phone environments.
Step 2: We Create Your Voting Portal
Once we’ve curated a selection of tracks that match your description, your solutions consultant will upload them to your personalized online voting portal. Your team will receive a secure link with instructions.
Each participant will create their own username and password when accessing the portal.
Step 3: Listen, Vote, and Comment
Now comes the fun part—listening and voting!
Browse Any Part of the Song
You’ll see a soundwave (music wav) display when you click the Play button on a song. Think of this like a visual timeline of the song. You can click anywhere on the waveform to jump to a different part—like the middle or end—without having to listen from the beginning. It’s a quick way to “browse” the music and get a feel for the track.
Vote and Change Your Mind
Each song includes
- A Thumbs Up 👍 or Thumbs Down 👎 option to rate the track
- The ability to undo your vote if you change your mind (we all do that sometimes!)
Leave Specific Comments
Under each track is a comment box. This is your chance to share what works—or what doesn’t. The most helpful feedback includes specifics like:
- “Too bouncy”
- “Too many drums”
- “Love the chill vibe”
- “Feels right for our audience”
The more descriptive your comments, the better we can refine the playlist to match your brand’s identity.
Step 4: Finalize or Try Another Round
Voting usually stays open for one to two weeks. After that, your solutions consultant will review the results with you and help finalize the winning tracks.
Not seeing enough winners? No problem—we can launch a second round of voting with new selections based on your team’s input.
Why It Matters
Even if a caller is only on hold for a few seconds, the music they hear sends a powerful message. The right music can set the tone, calm frustrations, and create a sense of professionalism and trust. It’s an opportunity to make a great first—and lasting—impression. By involving your team and choosing music that truly fits your brand, you’re investing in a better caller experience and a stronger business image.