How the COVID pandemic changed the modern contact center, and how the new Enterprise Music On Hold™ solution from Easy On Hold® is helping to improve customer satisfaction as part of a complete contact center platform design.

Learn how Easy On Hold's cloud-based appliance, Streaming Queue Music™ provides hold music and message streams in the Broadsoft platform.

Learn how audio streams in the Genesys Engage queue are easily managed for the best experience throughout the stages of the customer journey.

Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction.

Research on using hold time in the contact center. Discussion of how to take advantage of the opportunity to build brand loyalty, even when that customer is waiting to speak to an available representative

At the start of 2023, Easy On Hold® analyzed more than 20 published surveys, crunched the latest statistics and compiled best practices from customer experience experts. They tell a compelling story: Companies that remove friction from customer touchpoints and have real conversations will win in 2023.

In this report, we describe several music and message on hold options for Avaya platforms.