Streaming Cisco Hold Music Solution Approved
Easy On Hold’s Streaming Queue MusicTM solution for Cisco on-prem platforms UCCE, PCCE, UCCX, and CUCM 12.5 was rigorously tested and approved as Cisco Compatible.
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The Contact Center Queue: Lessons From The Pandemic
How the COVID pandemic changed the modern contact center, and how the new Enterprise Music On Hold™ solution from Easy On Hold® is helping to improve customer satisfaction as part of a complete contact center platform design. -
Contact Centers Moving Toward Streaming Music On Hold + Queue Music Service
Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction. -
Avaya Aura Media Server Streaming Queue/Hold Music Documentation
The Easy On Hold Streaming Queue Music solution pairs well with Avaya’s powerful Aura Media Server to deliver easily-managed, unique... -
Easy On Hold Says New Streaming Music Channel for Contact Center Hold Queues Will Reduce Customer Complaints About Crass Lyrics and Content
Easy On Hold offers vocal hit music that won't offend callers who are waiting on hold. A positive listening experience for callers of any age. -
Music and Message On Hold Options for AVAYA Platforms
In this report, we describe several music and message on hold options for Avaya platforms. -
Avaya Aura 10.2 Release
December 2023: Avaya releases Avaya Aura Media Server 10.2. Release notes here.