How the COVID pandemic changed the modern contact center, and how the new Enterprise Music On Hold™ solution from Easy On Hold® is helping to improve customer satisfaction as part of a complete contact center platform design.

Learn how audio streams in the Genesys Engage queue are easily managed for the best experience throughout the stages of the customer journey.

Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction.

Research on using hold time in the contact center. Discussion of how to take advantage of the opportunity to build brand loyalty, even when that customer is waiting to speak to an available representative

The Easy On Hold Streaming Queue Music solution pairs well with Avaya’s powerful Aura Media Server to deliver easily-managed, unique...

At the start of 2023, Easy On Hold® analyzed more than 20 published surveys, crunched the latest statistics and compiled best practices from customer experience experts. They tell a compelling story: Companies that remove friction from customer touchpoints and have real conversations will win in 2023.

The streaming music service from Easy On Hold keeps your messaging and music fresh by automating updates and scheduling content throughout the day.

Testing Easy On Hold Streaming Queue Music (SQM) On-Premise Edition with Cisco UCCE, PCCE, UCCX, and VVB When implementing the...