How the COVID pandemic changed the modern contact center, and how the new Enterprise Music On Hold™ solution from Easy On Hold® is helping to improve customer satisfaction as part of a complete contact center platform design.

Learn how audio streams in the Genesys Engage queue are easily managed for the best experience throughout the stages of the customer journey.

Learn which platforms have adopted the streaming hold music concept, and how contact centers are improving caller satisfaction.

The streaming music service from Easy On Hold keeps your messaging and music fresh by automating updates and scheduling content throughout the day.

Testing Easy On Hold Streaming Queue Music (SQM) On-Premise Edition with Cisco UCCE, PCCE, UCCX, and VVB When implementing the...